All MIT Sloan CISR Working Papers are available for free download.
| SES # | TOPICS | READINGS | ||
|---|---|---|---|---|
| Introduction | ||||
| 1 | Why study IT value |
Carr, Nicholas. "IT Doesn't Matter." Harvard Business Review, May 2003. Kohli, Rajiv, and Sarv Devaraj. "Realizing the Business Value of Information Technology Investments: An Organizational Process." MIS Quarterly Executive 3, no. 1 (2004): 53-68. ( | ||
| 2 | Aligning IT with business strategy |
Ross, Jeanne W., and Peter Weill. "Six IT Decisions Your IT People Shouldn't Make." Harvard Business Review, November 2002. ( Rettig, Cynthia. "The Trouble With Enterprise Software." MIT Sloan Management Review 49, no. 1 (2007): 20-27. | ||
| Business operating models | ||||
| 3 | An overview of business operating models |
Ross, Jeanne W. "Forget Strategy: Focus IT on Your Operating Model." MIT Sloan CISR Research Briefing V, no. 3C (2005). ( Optional readingRoss, Jeanne W., Peter Weill, and David C. Robertson. "Define Your Operating Model." Chapter 2 in Enterprise Architecture as Strategy: Creating a Foundation for Business Execution. Watertown, MA: Harvard Business School Press, 2006. ISBN: 9781591398394. | ||
| 4 |
Unification model Guest speaker: Peter Weill, MIT Sloan CISR Case: UPS |
Ross, Jeanne W. "United Parcel Service: Delivering Packages and Ecommerce Solutions." MIT Sloan CISR Working Paper, no. 318, August 2001. Visit: Shipping, Freight, Logistics and Supply Chain Management from UPS | ||
| 5 |
Diversification model Case: Pacific Life |
Ross, Jeanne W., and Cynthia M. Beath. "Agility and Risk Management at Pacific Life: Optimizing Business Unit Autonomy." MIT Sloan CISR Working Paper, no. 372, November 2007. Visit: Pacific Life | ||
| 6 |
Replication model Case: 7-Eleven Japan | Nagayama Kei, and Peter Weill.  "Seven Eleven Japan: Reinventing the Retail Business Model." (PDF) MIT Sloan CISR Working Paper, no. 338, January 2004. | ||
| 7 |
Coordination model Case: Merrill Lynch |
Rangan, V. Kasturi, and Marie Bell. "Merrill Lynch: Integrated Choice." Harvard Business School Case. Boston, MA: Harvard Business School Publishing. Case: 9-500-090, February 29, 2000. Visit: Merrill Lynch, Charles Schwab and Citi | ||
| IT decision making | ||||
| 8 | The data driven organization |
Anderson-Lehman, Ron, et al. "Continental Airlines Flies High with Real-time Business Intelligence." MIS Quarterly Executive 3, no. 4 (2004): 163-176. ( Davenport, Thomas. "Competing on Analytics." Harvard Business Review, January 1, 2006. Reynolds, Anne Marie. "Continental Airlines: Success at All Altitudes." Teradata Podcast. | ||
| 9 |
Two significant challenges in healthcare IT Guest speaker: John Glaser, CIO Partners Healthcare System |
Davenport, Thomas, and John Glaser. "Just-in-Time Delivery Comes to Knowledge Management." Harvard Business Review, July 1, 2002. Blumenthal, David, and John Glaser. "Information Technology Comes to Medicine." The New England Journal of Medicine 356, no. 24 (2007): 2527-2534. | ||
| 10 | IT governance: decisions, rights and accountability |
Weill, Peter, and Jeanne W. Ross. "A Matrixed Approach to Designing IT Governance." MIT Sloan Management Review 46, no. 2 (2005): 26-34. Glaser, John, et al. "Too Far Ahead of the IT Curve?" Harvard Business Review, July 1, 2007. | ||
| 11 |
IT investment Case: Colway Stores |
Weill, Peter, and P. Raisbeck. "Colway Stores: IT Council Investment Sub-Committee." Melbourne Business School Case. Melbourne, Australia: Melbourne Case Study Service, Case 416, 1999. Revised 2002 (Weill and Hoffman). Jeffery, Mark, and Ingmar Leliveld. "Best Practices in IT Portfolio Management." MIT Sloan Management Review 45, no. 3 (2004). Ross, Jeanne W., and Cynthia M. Beath. "Beyond the Business Case: New Approaches to IT Investment." MIT Sloan Management Review 43, no. 2 (2002): 50-59. | ||
| 12 |
Project governance Guest speaker: Joe Spagnoletti, CIO Campbell Soup Case: Campbell Soup |
Ross, Jeanne W., and Cynthia M. Beath. "Campbell Soup Company: Harmonizing Processes and Empowering Workers." MIT Sloan CISR Working Paper, no. 374, June 2008. Fonstad, Nils, and David Roberston. "Transforming a Company, Project by Project: the IT Engagement Model." MIS Quarterly Executive 5, no. 1 (2006). Upton, David, and Bradley Staats. "Radically Simple IT." Harvard Business Review, March 2008. Visit: Campbell's | ||
| Business architecture and change management | ||||
| 13 | Enterprise architecture |
Ross, Jeanne W. "Enterprise Architecture: Driving Business Benefits from IT." MIT Sloan CISR Working Paper, no. 359, April 2006. ( Hagel, John, and John Seely Brown. "Your Next IT Strategy." Harvard Business Review, October 1, 2001. Optional readingRoss, Jeanne W., Peter Weill, and David C. Robertson. "Navigate the Stages of Enterprise Architecture Maturity." Chapter 4 in Enterprise Architecture as Strategy: Creating a Foundation for Business Execution. Watertown, MA: Harvard Business School Press, 2006. ISBN: 9781591398394. | ||
| 14 |
Maturing enterprise architecture Case: Southwest Airlines |
Ross, Jeanne W., and Cynthia M. Beath. "Building Business Agility at Southwest Airlines." MIT Sloan CISR Working Paper, no. 369, May 2007. Visit: Southwest Airlines | ||
| 15 |
Managing change Guest speaker: Cyrus Gibson, MIT Sloan CISR Case: Aetna | Gibson, Cyrus. "Turn-around at Aetna: The IT Factor." MIT Sloan CISR Working Paper, no. 362, August 2006. | ||
| Managing IT and business risk | ||||
| 16 |
How firms drive value from IT risk management Guest speaker: George Westerman, MIT Sloan CISR | Westerman, George, and Robert Walpole. "PFPC: Building an IT Risk Management Competency." MIT Sloan CISR Working Paper, no. 352, April 2005. | ||
| 17 |
IT outsourcing Case: Dow Chemical |
Ross, Jeanne W., and Cynthia M. Beath. "The Federated Broker Model at The Dow Chemical Company: Blending World Class Internal and External Capabilities." MIT Sloan CISR Working Paper, no. 355, July 2005. ( ———. "Sustainable IT Outsourcing Success: Let Enterprise Architecture Be Your Guide." MIS Quarterly Executive 5, no. 4 (2006). Willcocks, Leslie, Peter Reynolds, and David Feeny. "Evolving IS Capabilities to Leverage the External IT Services Market." MIS Quarterly Executive 6, no. 3 (2007). | ||
| 18 | Business process outsourcing |
Mani, Deepa, Anitesh Barua, and Andrew B. Whinston. "Successfully Governing Business Process Outsourcing Relationships." MIS Quarterly Executive 5, no. 1, 2006. Lacity, Marcy, David Feeny, and Leslie P. Willcocks. "Transforming a Back-Office Function: Lessons from BAE Systems' Experience with an Enterprise Partnership." MIS Quarterly Executive 2, no. 2 (2003). | ||
| 19 | IT and globalization |
Beath, Cynthia, and Jeanne W. Ross. "Information and Transformation at Swiss Re: Maximizing Economic Value." MIT Sloan CISR Working Paper, no. 373, December 2007. Ross, Jeanne W., Peter Weill, and David Robertson. "Now—Exploit Your Foundation for Profitable Growth." Chapter 8 in Enterprise Architecture as Strategy: Creating a Foundation for Business Execution. Watertown, MA: Harvard Business School Press, 2006. ISBN: 9781591398394. (Take note of IMD's CEMEX Case.) | ||
| IT-driven business innovation and agility | ||||
| 20 | IT and business innovation |
Iyer, Bala, and Thomas Davenport. "Reverse Engineering Google's Innovation Machine." Harvard Business Review, April 1, 2008. Sawhney, Mohanbir, Robert Wolcott, and Inigo Arroniz. "The 12 Different Ways for Companies to Innovate." MIT Sloan Management Review 47, no. 3 (2006): 75-81. | ||
| 21 |
IT savvy Guest speaker: Peter Weill, Chairman, MIT Sloan CISR Case: Lenox Insurance |
Weill, Peter, and Sinan Aral. "Generating Premium Returns on Your IT Investments." MIT Sloan Management Review 47, no. 2 (2006): 39-48. Reimus, Byron. "Information Technology System That Couldn't Deliver." Harvard Business Review, May 1, 1997. (See discussion questions) | ||
| 22 |
IT and business agility Guest speakers: Locatel Plenia | Gibson, Cyrus, and Ari Levy. "Locatel Plenia: Globalizing from Venezuela." MIT Sloan CISR, draft paper, May 3, 2009. | ||
| 23 | The future of IT and digital organizations | Readings to be distributed. | ||
| 24 | Group presentations, course wrap-up | |||